Return Policy

Our return policy allows you a generous 30 days from the moment you receive your item to request a return. This means you have ample time to decide if your purchase is right for you. To ensure a smooth return process, please keep in mind that the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. We also ask that you have your receipt or proof of purchase handy.

To initiate a return, simply reach out to us at Info@shopcozycowgirl.com. Once your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how to send your package back to us. Remember, items sent back without prior authorization cannot be accepted, so please make sure to follow this step!

We understand that sometimes things don’t go as planned. If you receive a defective or damaged item, or if you accidentally received the wrong item, please contact us right away. We want to make it right for you as quickly as possible.

It’s also important to note that certain items are non-returnable. This includes perishable goods, custom products, and personal care items. If you have any questions about whether your item can be returned, don’t hesitate to reach out. We’re here to help!

If you’re looking to exchange an item, the quickest way to get what you want is to return the original item and place a new order for the item you desire. This way, you can ensure you get exactly what you’re looking for without any delays.

Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll see the refund processed back to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to finalize the refund.

We truly appreciate your understanding and cooperation regarding our return policy. If you have any further questions or need assistance, please feel free to reach out to us at Info@shopcozycowgirl.com. We’re here to support you and ensure your shopping experience is as pleasant as possible!